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Mortgage Servicing/Closing Representative

Dupaco Community Credit Union, Dubuque, IA

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As the Mortgage Servicing/Closing Representative, you’ll be responsible for all tasks associated with the servicing of residential mortgage loans, and completing closing tasks as assigned. Servicing is done for both the in-house and sold mortgage loans in compliance with investor guidelines for both Fannie Mae and FHLB loans. This role includes processing mortgage loan applications to closing and post-closing to ensure timeliness, accuracy and completeness of files. 


  • Book new and refinanced residential mortgage loans
  • Perform mortgage closing duties while maintaining a closing pipeline of 10 to 15 loans.  Closing duties include ordering documentation, reviewing title work, preparing the closing documents, and working with the member and lender to close the loan in a timely manner
  • Assist with the insurance processing tasks (i.e. opening and sorting the mail, looking up account numbers, submitting policies to our third party insurance tracking company, etc.)
  • Prepare mortgage loan payoff quote letters internally and externally upon request and post mortgage loan payoff transactions
  • Assist members and coworkers in setting up auto transfers to residential mortgages
  • Answer mortgage phone calls and perform follow up tasks
  • Perform outgoing courtesy calls to members with new mortgage loans
  • Assist with the administration of escrow accounts - including maintaining accurate records and annual escrow analysis activities


  • High School diploma or equivalent (i.e. GED.)
  • Interpersonal skills necessary to gather data from a number of sources and to represent positively the credit union during such contacts
  • Ability to solve problems and make decisions within guidelines
  • Excellent computer skills
  • Good math skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This listing has expired

Job Details

ID 548906
Dubuque, IA
Positions 1
Full Time
Pay --
Banking/Mortgage/Financial Services
Clerical/Office Administration
Real Estate
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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