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7Nov

Pediatric Patient Service Representative Lead

Grand River Medical Group, Dubuque, IA

Grand River Medical Group is seeking an individual to work 36-40 hours per week, Monday-Friday between the hours of 7:30am-6:00pm, plus every fourth Saturday, 7:45am-12:00pm.

Primary duties include, but are not limited to:

  • Assist the clinic supervisor with day-to-day staffing, problem solving, and staff relations.
  • Oversee all patient service operations and represent Grand River Medical Group by promoting favorable public relations.
  • Help educate patients regarding escalated issues.
  • Provide education to patient services staff to ensure consistency.
  • Set up new patient accounts, validating patient insurance and personal information.
  • Accept payment of copays, statement balances, and balance cash drawer daily.
  • Properly schedule and reschedule appointments for patients.

Three (3) years of experience in a general office setting and/or health care field that involved telephone, scheduling, or switchboard experience preferred. Leadership experience a plus.

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Job Details

Req Num --
ID 548929
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Health Care
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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