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Administrative Distribution Manager

Prudential Financial, Dubuque, IA

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The Manager is responsible for managing a team of individuals who are responsible for the creation and fulfillment of forms and enrollment materials, the reconciliation of print and electronic distribution of customer communications, as well as managing the daily operations of SLA's, issue resolution, and capacity associated with the tasks the associates are performing.
The Manager will leverage relationship management expertise, creative problem-solving skills and executional know-how to help increase client value by delivering fulfillment programs that are on time, on strategy and deliver a positive customer experience at every touch point.   
In addition, this manager will oversee, and act as a liaison, between our administrative print vendors and Technology.  This includes the understanding of the print and electronic distribution framework, supporting operational enhancements and associated requirements /testing, as well as collaborating with other lines of business with shared services.
The Manager is responsible for developing associate talent, identifying trends, streamlining processes and procedures, reducing costs, metrics/reporting, and collaborating with internal and external business partners.
Operational management of:
ofulfillment execution and cost reduction
ooversight, issue resolution and reconciliation of automated jobs
omaintaining SLA's and supporting Service Offering Guidelines
oreporting of metrics and identifying trends
odevelopment, analysis and implementation of capacity
ostreamlined processes and procedures
Talent development:
ocoaching guiding and leading direct reports
oestablishing goals and objectives along with performance measurements
oformal performance reviews as well as providing continuous development feedback
o identifying and assigning stretch opportunities outside of daily business requirements
Organizational, corporate, and external relationships:
oestablish, maintain, and grow relationships with our key internal business partners (client service, CTeP, Compliance, Risk, Legal, KAT and Technology, etc.)
oestablish, maintain, and educate our business partners on our service model, service offerings, and SLA's
oestablish, maintain, and grow relationships outside of our immediate Retirement Organization (Centralized Business, Annuities, ILI, Group, GTBS, etc.)
oestablish, maintain, and grow relationships with external partners (FIS, RRD, approved corporate vendors, NEPS, etc.)

Bachelor's Degree or related business experience

oMinimum of 7 years' experience working in Retirement Services, Financial Services or related industry

oAbility to communicate in a clear, concise and articulate manner

oDemonstrated expertise in customer service

oMust be able to work independently and be a team player

oExperience  with print management and distribution a plus

oProven ability to work with Prudential's external business partners.

oProven ability to recognize trends and identify corrective actions.

oProven ability to re-engineer workflow/processes to improve cost/service results

oProven ability to take initiative

oProven ability to coach, guide, and build talent with direct reports

oProven organizational and prioritization skills

oAbility to react to change productively and handle other tasks as assigned

oStrong commitment to timing and quality standards

oProven ability to work on multiple tasks simultaneously

oAbility to think quickly under stressful situations

oServe as a backup for other managers


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Job Details

Req Num PRI0006O
ID 549091
Dubuque, IA
Positions 1
Full Time
Pay --

Preferred Candidates

Years of Experience 5-10 Years
Education --

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