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16Nov

Account Manager

MedOne Pharmacy Benefits, Dubuque, IA

Essential Job Functions

  • Account Managers are the primary day-to-day support for our clients. 
    • Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty
    • First point of customer contact for general inquiries such as escalated member issues, plan design questions, etc.
    • Assist with onboarding new clients and provide customer service to assigned customer accounts
    • Manage client’s Rx benefit design updates, projects, and follow-ups
    • Organize and maintain client documentation
    • Interact directly with internal and external clients to build positive relationships
    • Assist with establishing and managing client project parameters and requirements
    • Create, analyze and present findings of prescription drug reports
    • Attend, present and record notes at client and/or vendor meetings
  • Ensures delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
  • Must be able to travel within the U.S.
  • Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
  • Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
  • Work well in a team environment
  • Must be able to think quickly on their feet and communicate effectively with customers
  • Portray the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer 

Work Hours

  • Full-time position, hourly employee
  • Must be able to travel on an as needed basis, some overnight travel within the U.S.
  • “On Call” or extended hours are required (could be variable based on days, nights, and/or weekends

Required Experience & Skills

  • Bachelor’s degree in business, marketing or related area preferred or consideration of equivalent working experience in related field
  • Strong working knowledge of Microsoft Office products
  • Excellent customer service skills
  • Must be timely, dependable and must notify supervisor of schedule changes
  • Ability to work as a team
  • Ability to multi-task

Highly Preferred Experience & Skills

  • Occasional travel required
  • Must possess a valid and current driver’s license
  • Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
  • Understanding concepts of pharmacy benefit management operations
  • Background in pharmacy or other related healthcare field
  • Understanding concepts of pharmacy benefit management operations
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Job Details

Req Num --
ID 549289
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Health Care
Pharmacy
Benefits

Preferred Candidates

Years of Experience 2-5 Years
Education Bachelors

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