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Essential Job Functions

Member Advocates are the primary source of information for members via telephone or in writing.
- Troubleshoot and resolve issues
- Provide prompt and accurate service to promote member loyalty and confidence
- Serve as intermediary between health care organizations and members in resolving patient care problems
- Compile and record information and correspondence related to member needs or requirements
- Document outcomes and steps taken for resolution
Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
Support the administrative and clinical operations of the practice
Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail

Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies

Work well in a team environment
Must be able to think quickly on their feet and communicate effectively with customers
Portray the company in a positive image
Required to abide by all rules, regulations and policies of the employer

Work Hours

Full – Time position, 40 hours per week on average, flexibility in work schedule required

Required Experience & Skills

1-2 years minimum of customer service experience
Strong working knowledge of Microsoft Office products, especially Word and Excel
Must obtain certification as a pharmacy technician within one year of being placed in position
Excellent customer service skills
Ability to perform solve and resolve member issues
Ability to work effectively in a team environment
Must be timely, dependable and must notify supervisor of schedule changes

Highly Preferred Experience & Skills

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Years of Experience	1-2 Years
Education	High School/GED