MedOne Healthcare Systems is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa.

We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees.

Essential Job Functions

• Member Advocates are the primary source of information for members via telephone or in writing.
  • Troubleshoot and resolve issues
  • Provide prompt and accurate service to promote member loyalty and confidence
  • Serve as intermediary between health care organizations and members in resolving patient care problems
  • Compile and record information and correspondence related to member needs or requirements
  • Document outcomes and steps taken for resolution
• Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
• Support the administrative and clinical operations of the practice
• Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail

• Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies

• Work well in a team environment
• Must be able to think quickly on their feet and communicate effectively with customers
• Portray the company in a positive image
• Required to abide by all rules, regulations and policies of the employer 

Work Hours

• Full – Time position, 40 hours per week on average, flexibility in work schedule required

Required Experience & Skills

• 1-2 years minimum of customer service experience
• Strong working knowledge of Microsoft Office products, especially Word and Excel
• Must obtain certification as a pharmacy technician within one year of being placed in position
• Excellent customer service skills
• Ability to perform solve and resolve member issues
• Ability to work effectively in a team environment
• Must be timely, dependable and must notify supervisor of schedule changes

Highly Preferred Experience & Skills

• Background in pharmacy or other related healthcare field
• Understanding concepts of pharmacy benefit management operations