Essential Job Functions
- Member Advocates are the primary source of information for members via telephone or in writing.
- Troubleshoot and resolve issues
- Provide prompt and accurate service to promote member loyalty and confidence
- Serve as intermediary between health care organizations and members in resolving patient care problems
- Compile and record information and correspondence related to member needs or requirements
- Document outcomes and steps taken for resolution
- Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
- Support the administrative and clinical operations of the practice
- Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
- Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
- Work well in a team environment
- Must be able to think quickly on their feet and communicate effectively with customers
- Portray the company in a positive image
- Required to abide by all rules, regulations and policies of the employer
Work Hours
- Full – Time position, 40 hours per week on average, flexibility in work schedule required
Required Experience & Skills
- 1-2 years minimum of customer service experience
- Strong working knowledge of Microsoft Office products, especially Word and Excel
- Must obtain certification as a pharmacy technician within one year of being placed in position
- Excellent customer service skills
- Ability to perform solve and resolve member issues
- Ability to work effectively in a team environment
- Must be timely, dependable and must notify supervisor of schedule changes
Highly Preferred Experience & Skills
- Background in pharmacy or other related healthcare field
- Understanding concepts of pharmacy benefit management operations
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Job Details
Req Num | -- |
ID | 549290 |
Location |
Dubuque, IA
|
Positions | 1 |
Type | Employee |
Status | Full Time |
Pay | -- |
Categories |
Customer Service
Pharmacy
|
Benefits |
Preferred Candidates
Years of Experience | 1-2 Years |
Education | High School/GED |