United Clinical Laboratories (UCL) is a medical laboratory providing routine, emergency and reference laboratory services to Dubuque's major health care providers and people residing within a 50-mile radius.

UCL is recognized both locally and nationally for it's comittment to quality and it's innovative use of resources and technology.

UCL is a for-profit business venture owned by Mercy Hospital, Finley Hospital, and Pathology Associates.  The three owners created UCL in 1986 in anticipation of the current trends now seen in the health care industry.  Pathology Associates has seven board-certified pathologists located at Mercy and Finley Hospitals. They provide clinical laboratory consultation to patients and physicians in the Tri-State area 24 hours a day, seven days a week.

UCL operates at five (5) sites (Mercy Medical Center - Dubuque, Mercy Medical Center - Dyersville, Unity Point Health - Finley Hospital, Medical Associates - Maquoketa, and Cathedral Square) fulfilling its mission of providing timely, accurate, laboratory results using cost effective production methods.

UCL has 160 well-trained, highly skilled, staff members, working both full and part time. Employment opportunities at UCL are wide-ranged including the traditional laboratory positions: medical technologists, medical laboratory technicians, cytotechnologists, histotechnicians and phlebotomists. UCL also offers many non-traditional laboratory careers including: information technology, human resources management, materials management, accounting, and medical billing.

UCL has a strong committment to continuing education including tuition reimbursement and support for transition from one position to another.

UCL's Clerical/Billing Support Specialist is responsible for providing excellent customer service to outpatients, visitors, hospital staff and healthcare providers in a quick, efficient manner.   

• Answer incoming calls in a pleasant, professional manner and resolve caller's request if possible.  Route other calls to the appropriate staff member or department.
• Ensure timely distribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.
• Maintain confidentiality with all information consistent with HIPAA and laboratory policy.

40 hours per bi-weekly pay period.  Scheduled as either 4 or 8 hour shifts with rotating start times:  6:00, 8:30, or 10:30 AM.  Requires every 4^th weekend and a holiday rotation (6:00 AM -2:30 PM).  Benefits include life insurance, paid time off and 401k.

To apply, please send your resume to Angela in Human Resources at hr@pa-ucl.com or mail or drop off your resume at our administrative offices. located at 205 Bluff Street, Suite 1, Dubuque, IA 52001.  Applications are available at our Bluff Street location as well.