Service Center RepresentativeSedgwick CMS, Dubuque, IA Dubuque, IA
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Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.
We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients. Colleague Orientation
We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.
Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.
Service Center Representative (Full Time & Part Time)
$14.10 per hour minimum pay
Inbound calls only
Job Summary – Our colleagues play an important role in helping people through difficult and challenging times in their lives. You will need to provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. You'll need to rely on your resources and tools provided to be successful. If you are driven to deliver excellent customer service to people with high expectations, please apply now.
- High School Diploma/GED
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to work in a team environment and/or independently
- Health Insurance, Dental Insurance and Vision Insurance – all start day one of employment
- 20 days Paid Time Off and Paid Holidays
- Life insurance
- Matching 401K Plan
- Advancement Opportunities
- Referral Programs
For more information visit: www.sedgwick.com/careers
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Full and Part Time
Paid Sick Leave
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