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Patient Care Coordinator

Unified Therapy Services & Unified Therapy Health Services, Dubuque, IA

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Front Desk / Billing Insurance Position


Monday 9am – 6:00 pm 
Tuesday 7am - 4pm 
Wednesday 7am - 4pm 
Thursday 9 am – 6 pm 
Friday 6:45 am – 12:00 pm
(*later flexibility on start times depending on patient care)
Main Job Tasks and Responsibilities
Duties and Responsibilities include but not limited to verifying insurance benefits for patients, posting billing charges from therapists and entering them into the software system, electronic billing through Medicaid, Medicare and other commercial insurance companies and posting payments.
25% Billing Responsibilities: 
  • Medical Billing experience or knowledge
  • Data Entry Skills
  • Computer/Software Experience
  • Customer Services skills
  • Ability to multi-task
  • Insurance Related Experience A Must
  • Attention to Detail
  • Charting / Audits
  • Ability to work in a fast paced environmen


75% Front Desk Responsibilities

  • Schedule and rescheduling appointments for  multiple providers
  • A friendly face to greet parents and patients entering organization
  • Answer multi-line telephone, screen and direct calls
  • Faxing and receiving Dr. orders
  • Reviewing new evaluation paperwork
  • Setting up new referrals
  • Receive insurance information and make copies of card
  • Prepare letters and documents
  • Schedule meeting times for staff and management
  • Compile and record medical charts, reports, and correspondence


Education and Experience

  • high school diploma
  • knowledge of administrative and clerical procedures
  • knowledge of computers and relevant software applications
  • knowledge of platinum customer service principles and practices and being able to apply them
  • keyboard skills

Key Competencies

  • ability to multi-task
  • verbal and written communication skills
  • professional personal presentation
  • excellent communication skills
  • telephone and email etiquette
  • basic conflict resolution skills
  • organizing and planning
  • attention to detail
  • initiative
  • reliability
  • stress tolerance

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Job Details

Req Num --
ID 550289
Dubuque, IA
Positions 1
Full or Part Time
Pay --
Customer Service
Health Care
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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