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7Jan

IT Support Specialist

Dupaco Community Credit Union, Dubuque, IA

This listing has expired

We’re looking for a connector…someone who can: Communicate (connect with people), Problem solve (connect the dots), and Install (connect the cables).

Responsibilities:

  • Provide quality service to members, potential members and coworkers (phone, email, in person, and remote technology)
  • Demonstrate teamwork and professionalism in all interactions with coworkers
  • Promote a professional image of the credit union at all times
  • Provide end user support for all software applications and end user hardware (ex. desktop terminal, monitors, etc.)
  • Install end-user equipment as needed (ex. terminals, computers, printers, etc.)
  • Monitor escalated tickets from Helpdesk and collaborate with other IT staff and third party vendor support to diagnose and resolve issues in a timely manner
  • Maintain documentation and internal support knowledgebase and ensure updates based on case resolutions
  • Make necessary recommendations to supervisors for improvement to infrastructure systems and applications
  • Assist with maintaining asset management system
  • Back up our internal Helpdesk as needed
  • Perform other duties as assigned

Requirements:

  • Associate’s degree in Information Technology, a related field, or equivalent experience required
  • Thorough understanding of all server, personal computer, and networking applications
  • Strong troubleshooting and problem solving skills
  • Strong verbal and written communication skills
  • Familiarity with financial institution software and technology preferred

(Ctrl + F) your dream job at Dupaco! Apply online today!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This listing has expired

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Job Details

Req Num ITSUP01346-ARCHIVE
ID 551076
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Banking/Mortgage/Financial Services
Customer Service
Information Technology/Telecommunications
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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