Our mission is to provide superior healthcare and an excellent patient experience.
Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.
In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.
Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 1940 Elm Street in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Elkader, and Monona, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.
Medical Associates has an exciting opportunity to join our dynamic leadership team. The Director of Clinical Services position, reporting to the Chief Operating Officer-Clinic, is responsible for the overall direction, leadership, management and performance of 7 departments comprising 10 specialties across multiple locations within a large, physician-owned multi-specialty group practice. The position provides direct leadership and operational support to 5 direct and 2 indirect management reports, and greater than 50 physicians/APPs and 120 support staff in the following specialty areas: ENT, Oncology, Ophthalmology, Optical Services, Orthopedics, Rheumatology, Physical Medicine, Podiatry, and Therapy (PT/OT).
Role: Responsible for the administrative leadership, management and supervision of all Primary or Specialty clinical departments and other areas as assigned. Provide leadership and support to Clinical Department leads, supervisors and managers, and direct strategy development for the assigned clinical areas.
Essential Functions & Responsibilities:
Direct and oversee the selection, training, development, performance evaluation, and performance issues for all direct reports and departmental staff. Oversee the accuracy and appropriate delivery of services in assigned areas indirectly through the supervision of others. Assist direct reporting staff in problem solving and provide counsel and direction. Direct the development and implementation of performance standards and goals for nursing, clinical and other staff in assigned areas, and implement and monitor systems to assure appropriate staffing and skills for delivery of high quality care and maintenance of an excellent patient service environment in assigned areas. Provide leadership and management development and succession planning within all assigned areas.
Provide leadership in operational strategy development and implementation of new and existing departments, services, medical practices, processes and information systems. Provide leadership to ensure quality care and an excellent patient experience. Ensure achievement of key organizational objectives in assigned areas.
Direct the development (of new) and performance improvement (of existing) systems and processes enabling productivity and financial improvement in assigned areas. Lead operational plan development, budget development and oversight, and participate in facilities planning and development for assigned areas. Responsible for budgets and financial performance of assigned areas, under the direction of the Chief Operating Office. Provide input into coding and fee schedule maintenance for services in assigned areas.
Serve as a liaison to Medical Associates Clinic (MAC) physician/APP professional staff, other departments, and other business partners in assigned areas; resolve conflicts and complaints as necessary. Act as an internal consultant to various MAC committees, and as a business representative for MAC in the disciplines of assigned areas. Facilitate the resolution of intra departmental and inter-departmental issues both within and outside direct reporting relationships. Facilitate the development and enforcement of MAC policies and procedures.
Provide for the development of patient and employee education programs. Provide management training and development programs.
Assure that risk management activities are ongoing within assigned areas, including but not limited to: credentialing, compliance, incident reporting, and equipment safety. Identify risk management issues related to the clinical departments and facilitate development of a plan for control of the risk. Respond to all formal patient complaints regarding assigned areas.
Prepare administrative reports monthly and annually as required.
Complete all other assigned projects and duties.
Knowledge, Skills and Abilities:
Experience: Five years to ten years of similar or related experience.
Education: Equivalent to a college degree. Masters degree preferred.
Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
Other Skills: A clinical physician outpatient practice background is preferred. A strong understanding of clinic area work flows and processes is required. Good written and verbal communication skills, and a teamwork orientation are required. Strong analytical and quantitative skills are preferred.
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|Years of Experience||5-10 Years|