Convention Services Manager - Full TimeEagle Ridge Resort & Spa, Galena, IL
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Located on 6,800 acres amid the rolling hills of northwestern Illinois, Eagle Ridge Resort & Spa is a full-spectrum resort complex, located just a few miles east of historic Galena. Recently honored by Travel + Leisure Golf as the Midwest’s "Best Golf Resort" and by Corporate & Incentive Travel magazine with the "Greens of Distinction" award, the property provides a superior golf experience, with 63 holes on four award winning courses.
Other amenities include the tranquil Stonedrift Spa, which provides a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor pool, sauna, hot tub and steam room. The property is also home to three distinctive restaurants, including Woodlands Restaurant, Woodstone Restaurant, and Paisanos. Recommended by outlets, including Conde Nast Traveler, Midwest Living, Better Homes & Gardens, and Wine Enthusiast, the property also provides the perfect setting to an incredible selection of outdoor activities, including miles of biking, hiking and horseback trails, as well as tennis, hot air balloon rides, boating and fishing, on the picturesque 220-acre Lake Galena.
We are delighted to announce that Brickstone Resort and Golf is Eagle Ridge Resort & Spa’s new management company. One of our key focus areas is soaring to new heights in guest service—so now is an exciting time to join the Eagle Ridge team!
Eagle Ridge Resort & Spa in Galena, Ill., is currently seeking applications for the position of Convention Services Manager.
The ideal candidate contacts customers face-to-face, by telephone and/or email, to confirm, coordinate, and update details for scheduled catering activities; Details each group’s catering needs which may include but is not limited to: menu planning, meal time, and room set up; is responsible for upselling food, beverage, props, etc.; Tracks all guarantees and deadlines based on contract; Coordinates with the Sales department as well as Food and Beverage departments to ensure specified arrangements are carried out as planned; Manages group room blocks, confirms lodging guarantees, monitors lodging attrition and reports issues with Sales Manager and DOSM; Maintains client files and updates information daily in accordance with established departmental policies and procedures; Produces monthly sales-related reports; Completes projects as directed in relation to the area of responsibility; Assists in the coordination of department members that may include, but is not limited to: Banquet Captain, Servers, Hosts, and Set Up Staff; is Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
The preferred candidate should have at one to three years of related Resort industry experience and must be flexible to meet the scheduling needs of our guests including weekends and holidays. This is a fulltime, salaried position.
Join the team at Eagle Ridge Resort & Spa! We offer competitive wages, Resort perks and privileges including discounts on gasoline, meals, merchandise, lodging, & Spa treatments; complimentary golf, Pool/Fitness Center access and much more! Eagle Ridge is located within the scenic rolling hills of The Galena Territory, just a few miles east of historic Galena, Illinois.
For more information about our fabulous Resort or to apply, go to www.eagleridge.com to download an application. Applications can be submitted by mail, fax, email or in person.
We look forward to helping you explore employment opportunities at Eagle Ridge!
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Paid Sick Leave
|Years of Experience||2-5 Years|