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Operations Support Trainee (Entry Level)

Crescent Electric Supply Co, East Dubuque, IL

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Positive Overview:  

Employee will be a software and process champion. The individual will travel to branches and training sites to coach and train employees on software functionality as well as operational processes supported by our CEOPS and CETG’s. Employee will be responsible for supporting company goals to increase productivity and profits through improved use of software tools.


Primary Duties:

  • Proficient understanding of company processes explained in the Crescent Electric Operating Procedures (CEOP’s) and Crescent Eclipse Training Guides (CETG’s).  Ability to offer suggestions for improvement in CEOP’s and may be asked to define, create and teach CEOP’s and CETG’s. Communicate branch concerns back to the Eclipse Core team for review. 
  • Prepare and teach classes to branch personnel on Crescent Electric Operating Procedures.  This will include new processes, upgrades or bolt-on VAS’s. For acquisitions, lead, train, mentor and coach during conversion and go live activities. 
  • Conduct Branch Training Assessments at branch locations to discover opportunities to improve branch processes and procedures. 
  • Absorb, document, test and assist in assigned functional areas during a new release of the Epicor Eclipse ERP system.  This activity should occur bi-annually and will involve interactions with several GO departments. 
  • Build onboarding tools for new hires, including curriculums, web based training tools and role-based training guides.  
  • Complete Electrical Distributor Guided Education (EDGE) training program. 
  • Provide support to all responsible functional areas of a Crescent Electric Supply sales and distribution center during Go-live transition. 


  • Individual must possess strong PC skills and be comfortable with learning and teaching new technologies. Must have the ability to work quickly and accurately within time constraints and against deadlines. In addition, must possess strong interpersonal skills, organizational skills, be a self-starter, detail oriented, and have the ability to multitask and communicate effectively with diversified branch personnel. 
  • Must have the ability and interest to train and maintain patience and professionalism during stressful situations. 
  • Must be able to communicate effectively with all staff possessing varying levels of computer skill. Must be comfortable with public speaking. 
  • Must be comfortable with flying and travel. 25-30% travel required.
  • Must meet company driving record requirements and have a valid driver's license.
  • Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Learn More About Crescent!
Want to learn more about who we are and what we do? Check out our “Day in the Life” career videos on our YouTube playlist at http://bit.ly/2cVXeXn
Crescent is an Equal Opportunity Employer:  
We are committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Candidates are subject to pre-employment assessments, Motor Vehicle record review, criminal background checks, references check, and a post-offer drug screen.

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Job Details

Req Num --
ID 551281
East Dubuque, IL
Positions 1
Full Time
Pay --
Clerical/Office Administration
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education Associates

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