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Warranty Administrator

Hirschbach Motor Lines, Inc., Dubuque, IA

This listing has expired

Warranty Administrator Primary Objectives

  • Process all warranty claims in a timely manner with minimal exposure to rejection.
  • Monitor payment of claims to maximize cash flow.
  • Explain warranty coverage to customers.
  • Work closely with all departments and customers to ensure all possible failure claims are processed.
  • Interacts with all shop personnel, manufacturer representatives and vendors.

Warranty Administrator Primary Responsibilities:

  • Close repair orders and process claims using manufacturer’s approved procedures.
  • Provide timely processing of all claims to ensure speedy resolution and payment.
  • Provide direction to shop managers on repair order write-ups to ensure required information is provided.
  • Inform service personnel of any manufacturer changes in warranty processing procedures or requirements.
  • Track all outstanding claims and provide follow-up as needed to ensure speedy payment.
  • Monitor and organize all warrantable failed parts in a controlled location. Ship parts to manufacturers as requested and disposed of non-requested parts on a regular basis.
  • Reconcile warranty payments with ledger entries monthly.
  • Investigate all rejected claims and resubmit within manufacturer’s guidelines.
  • Maintain and retain all warranty documentation as per manufacturer’s guidelines.
  • Contact manufacturer’s representatives as needed to process claims and address concerns.
  • Prepare monthly warranty receivable reports.
  • Perform other duties and assigned.

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Job Details

Req Num --
ID 551848
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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