• Previous
  • Next
12Feb

Retention Specialists

Focus Services Inc, Dubuque, IA

WE HAVE A BRAND NEW CLIENT!!

The Job

Our Retention Specialists are driven to provide the best service possible to our customers. Our Specialists are responsible for fielding inbound calls from our customers and giving customers a free account review to explore all available offers. If you are energetic, driven, and have an unbelievable work ethic this might be the career for you!

Duties & Responsibilities

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Sell / Up sell products on customer’s account
  • Retain customers wanting to cancel
  • Deescalate angry customers

Qualifications

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Must pass a background check
  • Must pass a drug test

Employee Benefits

  • $12.00-$12.50 Per hour + Bonus!!
  • AM, PM, Mid-shift, & Weekends Available!!
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave
  • Tuition Assistance
  • Company Events
  • Employee Discounts
  • And More!!

Apply at focus.applicantpool.com

Apply for this Job!
Alternate Web Site:Click to visit

Show housing near this job

Job Details

Req Num --
ID 562260
Location
Dubuque, IA
Positions 10
Type
--
Status
--
Pay --
Categories
Clerical/Office Administration
Customer Service
Benefits

Preferred Candidates

Years of Experience --
Education --

accessdubuquejobs.com is a product of THMedia ©