Retention SpecialistsFocus Services Inc, Dubuque, IA
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Focus Services was co-founded in 1996 behind the visions of John Porter and Kris Cottrell. They built Focus on the vision of emphasizing leadership, quality, and determination, driving the core principles of life and success, and are passionate about the development of each individual. They feel the most successful people create their own identity through the knowledge and encouragement of others. As a company we encourage you to become successful in all of your endeavors. We offer our employees competitive wages, paid vacation and holidays, full benefits, and bonus potential.
WE HAVE A BRAND NEW CLIENT!!
Our Retention Specialists are driven to provide the best service possible to our customers. Our Specialists are responsible for fielding inbound calls from our customers and giving customers a free account review to explore all available offers. If you are energetic, driven, and have an unbelievable work ethic this might be the career for you!
Duties & Responsibilities
- Field inbound calls in a professional manner
- Respond to and resolve customer questions
- Sell / Up sell products on customer’s account
- Retain customers wanting to cancel
- Deescalate angry customers
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
- Skill to communicate effectively with customers
- Ability to handle a high stress environment
- Willingness to work in a fast pace work environment
- Ability to be proactive
- Must pass a background check
- Must pass a drug test
- $12.00-$12.50 Per hour + Bonus!!
- AM, PM, Mid-shift, & Weekends Available!!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Reduced or Flexible Hours
- Family Medical Leave
- Tuition Assistance
- Company Events
- Employee Discounts
- And More!!
Apply at focus.applicantpool.com