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Preventive Services Care Coordinator

Crescent Community Health Center, Dubuque, IA

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Essential Responsibilities:

  • Performs all job functions according to CCHC mission and values.
  • Performs outreach to patients due for cervical, breast, colorectal cancer screenings, and well child checks.
  • Connects patients to preventative services based on screening recommendations of age, gender and risk factors, to ensure that the patient is accessing what he/she needs to improve or maintain health status.
  • Coordinates referrals/orders for screenings with the Patient Care Team.
  • Performs follow-up on outstanding referrals/orders to ensure patients obtain needed screenings.
  • Completes required and requested reports for grants, PCMH, UDS, HEDIS, payors and performance improvement objectives.
  • Assists with other projects involving outreach and connecting patients to preventative and chronic care services as assigned.
  • Engages patients and families in developing health care strategies aimed at improving quality of life through education, empowerment and access to appropriate healthcare and preventative services.
  • Provides evidence-based educational materials to the patient as directed by the provider or other care team members to empower the patient with self-management of their health.
  • Assists in the collection of key data points in order to track PCMH, UDS, HEDIS and other measures in order to meet or exceed quality benchmarks
  • Enrolls and manages patients in managed care programs.
  • Places outreach and follow-up calls to assigned patients and tracks calls made
  • Tracks patient compliance with recommended care
  • Assist in tracking quality indicators, providing data analysis and trending to the Medical Clinic Manager to populate clinical dashboards for quarterly report to PI Committee
  • Provides referral coordination and tracking to outside medical agencies. Acts as an advocate for specialty care for patients
  • Implements Patient-Centered Medical Home principles to manage care of patients in conjunction with the patient care team
  • Tracks patients in i2i and Centricity to manage patient populations, vulnerable and high-risk patient populations and patients needing to have preventative services.
  • Attempts to resolves all patient and provider concerns pertinent to screenings, referrals and medical home enrollment
  • Answers and returns phone calls to patients in a timely manner
  • Performs quality assurance and utilization management audits of patient charts to assure compliance with various program expectations. 


  • Utilizes time efficiently to maximize productivity and minimize patient waiting time.
  • Maintains a friendly, respectful, and professional environment for all patient contacts.
  • Maintains a cooperative, helpful work environment within the department, other departments and   employees.
  • Maintains confidentiality regarding CCHC, its clients, and employees.
  • Understands and follows all Crescent CHC, OSHA, CMS, HRSA and other guidelines and required policies and protocols 

Skills, Knowledge, Abilities: 

  • College level reading, writing and interpretation
  • Proficient in Microsoft Office products, experience with electronic medical records
  • Communicating information to others, including those with languages other than English
  • Effective problem-solving skills
  • Knowledge of medical terminology, evidence-based practices for ambulatory care
  • Ability to understand and follow clinical protocols
  • Ability to function effectively as a Patient Care Team member
  • Ability to maintain quality, safety 

Minimum Qualifications: 

Experience: At least two years’ prior experience in a medical office setting preferred 

Education:   Current Iowa license as an LPN/RN/BSN or a Bachelor’s degree in Health Education/ Health Promotion, or certification from an accredited Medical Assisting program or other health sciences degree.

 Pre-employment drug screening and background check required.

 If you are interested in joining a mission driven non-profit that truly makes a difference in people’s lives, submit a resume with salary expectations to mkenneally@crescentchc.org .  Applications will be accepted until the position is filled. 

EOE   www.crescentchc.org

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Job Details

Req Num --
ID 603128
Dubuque, IA
Positions 1
Full Time
Pay --
Health Care
Human and Social Services
First Shift
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education Some College

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