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Guest Services Associate

Creative Adventure Lab, Dubuque, IA

Guest service associates welcome & orient visitors, deliver excellent customer service, engage visitors in programs, and complete daily operational duties. This is a part time position which reports to the Operations Director.

Essential Duties and Responsibilities:

  • Greets and orients visitors.
  • Engages guests in permanent and rotating labs and program activities.
  • Occasionally delivers programs such as visitor education, public demonstrations, school workshops, etc.
  • Communicate knowledgeably about current programs, policies, and procedures to be a positive and enthusiastic spokesperson for Creative Adventure Lab's mission & vision.
  • Demonstrates enthusiastic and positive attitude with a willingness to learn.
  • Models best practices in informal education and visitor engagement.
  • Actively models the highest standards in professionalism, inquiry-based and hands-on techniques, interpersonal communication, and guest service philosophy to create a superior experience for Creative Adventure Lab guests.
  • Performs daily operational duties and special duties as assigned.
  • May represent Creative Adventure Lab at off-site programs, including but not limited to outreach programs, community events, etc.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Expected Hours of Availability: Saturdays and Sundays 9:00am to 5:00pm, including some weekdays, evenings, and holidays as program & event schedules require.

Qualifications & Experience

  • High School Diploma or equivalent. Interest in education, art, science, technology, leisure studies, theater or related field of study.
  • Previous customer service, retail, or service industry experience a plus.

Wage & benefits

Part-time position. Starting wage of $8-$10 per hour based on experience and qualifications.

How to Apply

To apply please submit a cover letter and resume. You should specify the desired position in your cover letter. Your cover letter is an opportunity to explain why you are the ideal candidate. Your resume is a way to show you are qualified and should list your educational background, work experience, relevant skills, and anything else that proves you're a standout candidate.

If submitting by email (preferred):

Subject: Employment Application

If submitting by regular mail:

Creative Adventure Lab
210 Jones Street, Suite 100
Dubuque, IA 52001

Apply for this Job!
Apply by Mail:210 Jones St, Suite 100
Dubuque, IA  52001
Apply by Email:hello@creativeadventurelab.org

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Job Details

Req Num --
ID 644568
Dubuque, IA
Positions 1
Part Time
Pay $8.00-$10.00
Arts and Entertainment
Customer Service
Volunteer and Non-profit

Preferred Candidates

Years of Experience --
Education --

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