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IS Support Specialist

Medline Industries, Dubuque, IA

This listing has expired

We are looking for an individual to join us in the

next step of IS expansion in Dubuque as an IS Support Specialist! 

This is a challenging, rewarding position that will allow you to experience a wide variety of technical support services.

 Some key responsibilities of this position are as follows: 

  • Supporting local and remote users with all technology related issues, and providing one call resolution to the Dubuque office
  • Providing second level support on tasks assigned by a variety of Medline IS teams
  • Configuring, installing and supporting workstations, laptops, printers, tablets, phones and other networked devices (including audio/visual)
  • Active role in business continuity preparation and testing, including primary support for the Dubuque Business Continuity team
  • Telephony support, including phone switch programming and hardware management
  • Heavy interaction with other teams within the organization for resolution of cross team technical issues, as well as participation in cross team projects
  • Assisting with purchasing, inventory, and financial transactions for physical and licensed technology
  • Occasional media creation and management
  • Many other technology related duties as assigned
  • Occasional evening, weekend, and on call duties may be required

We are looking for those who have the following skills:

  • Demonstrated problem solving skills
  • Great customer service and communication skills
  • Ability to follow procedures correctly with meticulous attention to detail
  • Ability to prioritize tasks and complete on schedule with appropriate documentation
  • Working knowledge of desktop, laptop, and mobile hardware and software
  • Ability to work independently and provide creative solutions to challenges
  • Ability to troubleshoot, repair, and maintain a wide range of technology in a wide and local area network
  • Familiarity with best security practices and procedures
  • Ability to present clear and concise written and verbal instructions to both end-users and management
  • Deep level knowledge of Windows and iOS operating systems
  • Basic understanding of networking concepts
  • Desire and ability to learn and master new technology, software, and processes


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Job Details

Req Num --
ID 665859
Dubuque, IA
Positions 1
Full Time
Pay --
Information Technology/Telecommunications
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education --

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