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17May

Universal Banker

MidwestOne Bank, Dubuque, IA

UNIVERSAL BANKER

 

Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features.....

•Informs customers of services offered by other business lines and connects customer to them when appropriate

•Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs

•Resolves customer complaints and overcomes concerns related to deposit account transactions

 

Assists customers with a variety of retail service needs including but not limited to:

  • Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
  • Overdraft protection services
  • Check orders and updating address and contact information
  • Wires and other electronic transfers
  • Establishing personal online banking services and assisting with basic navigation questions

 

•Processes complex transactions and communicates reasons for process to customers (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)

•Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions

•Locates and resolves offages for self and assists with other associates as needed

•Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)

•Actively participates in community events to demonstrate support for MWO culture

•Provides support and acts as a backup for basic account opening and ownership updates

•Performs other duties based on branch traffic and needs Qualifications High school diploma or general education degree (GED); and three to six months experience in a customer service role.

 

 

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Job Details

Req Num --
ID 686727
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Part Time
Pay --
Categories
Banking/Mortgage/Financial Services
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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