Midwest One is a full-service, locally owned bank defined by tradition and innovation. As the tri-state's leader in providing financial services to local businesses, we offer a variety of options specially designed to help your business grow and prosper. From basic products like commercial checking accounts to sophisticated products like sweep accounts and employee benefits, Midwest One has the right combination of products and high-quality service to meet the growing demands of businesses large and small.
Midwest Onetailors loans to suit the needs of any size business, from start-up to major expansion. Our local decision-making, quick turnaround, and variety of terms make us Dubuque County's top commercial lender.
Midwest One cash management system offers flexible, easily tailored banking services that accelerate the availability of corporate cash and minimize collection time of accounts receivable. Sweep processing at Midwest One provides an efficient means of cash control for multiple accounts. This convenient service automatically transfers funds or balance amounts between accounts, based on specific dates or dollar levels.
Midwest One is also a distinguished leader in technology-based banking with products and services such as Internet Business Banking and Direct Business PC Banking, which demonstrate a tradition of innovation.
For financial planning expertise, turn to Midwest One. Our highly trained and dedicated employees make us the largest best-staffed financial planning department in the region. No matter what your business's size, Midwest One as a program for you. We can help you design, implement, and administer 401(K) and Money Purchase Pension Plans, Employee Stock Ownership Plans, IRA Rollover Trusts, Estate Management/Estate Settlement, Trust, and more.
Throughout the years, Midwest One has developed a strong reputation for providing outstanding service to our customers and has fostered a tradition of continually supporting our local communities. We are proud of this tradition and look forward to carrying it far into the future.
•Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
•Informs customers of services offered by other business lines and connects customer to them when appropriate
•Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
•Resolves customer complaints and overcomes concerns related to deposit account transactions
Assists customers with a variety of retail service needs including but not limited to:
- Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
- Overdraft protection services
- Check orders and updating address and contact information
- Wires and other electronic transfers
- Establishing personal online banking services and assisting with basic navigation questions
•Processes complex transactions and communicates reasons for process to customers (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
•Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
•Locates and resolves offages for self and assists with other associates as needed
•Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
•Actively participates in community events to demonstrate support for MWO culture
•Provides support and acts as a backup for basic account opening and ownership updates
•Performs other duties based on branch traffic and needs
High school diploma or general education degree (GED); and three to six months experience in a customer service role.
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