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Implementation & Project Manager

MedOne Pharmacy Benefit Solutions, Dubuque, IA

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The Implementation & Project Manager is primarily responsible for overseeing the transition of new business to MedOne and assists existing clientele with new or changing plan features.  The Implementation & Project Manager ensures consistent client satisfaction throughout the implementation process by coordination and utilization of internal resources and external partners.  This position is responsible for successfully meeting implementation timelines and ensuring contractual guarantees related to implementations and client changes.  The Implementation & Project Manager will play a key role in creating a solid foundation of growth for new and existing client relationships.

  • Delivers a positive onboarding experience for clients and for any new business partners. Builds client relationships by ensuring appropriate levels of service and operational support during the implementation process
  • Works with the client to understand their current plans and the clients’ goals/requirements for the MedOne implementation
  • Translates the client requirements into the MedOne standard templates and processes, maintains thorough and accurate documentation, and ensures appropriate approvals and sign-offs are received from the client, business partners and internal resources  
  • Effectively educates the client and business partners on MedOne’s processes and templates
  • Manages and leads the implementation and change processes, including
    • Interpreting and providing context for client requests
    • Timely and accurate documentation/sign-off on related documents
    • Communication of client commitments and expectations to internal and external partners
    • Coordination of internal and external project resources
    • Leading on-site client visits and conference calls
  • Manages implementation projects in compliance with client service agreements to eliminate risks for non-adherence
  • Utilizes project management skills to track milestones and deliverables and provides regular status updates to team members and Executive Leadership including identifying potential roadblocks for a successful implementation
  • Provide support for clients following go-live, including the monitoring of rejections and management of client problem resolution relating to Plan Administration
  • Maintains accountability for timely resolution of configuration errors identified during or after the implementation process
  • Transitions new clients from the implementation phase to the Account Management Team for day-to-day operations
  • Promptly responds to service failures, resolves issues, and escalates concerns post-implementation
  • Assists with Plan Administration department problem resolution including documentation of necessary changes, testing, tracking and reporting progress/completion to Client and internal and external resources
  • Adheres to quality standards, assists with the development and enhancement of templates and processes, development of testing protocols, performs claims analysis and maintains a complete understanding of client specifications
  • Helps improve MedOne’s internal and external implementation processes
  • Leads the implementation of ancillary MedOne programs
  • Collaborates and cultivates positive relationships with internal and external teams
  • Participates in continued professional development to stay up-to-date on the latest PBM products, services and technical enhancements
  • Assists with other MedOne projects that need project management assistance and completes special projects as assigned
  • Portrays the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer

Required Experience & Skills

  • Bachelor’s degree in business, marketing or related area preferred
  • 3 – 5 years in a Pharmacy Benefits Management (PBM) environment and a minimum of 2-3 years of implementation experience
  • Strong working knowledge of Microsoft Office products, especially Word and Excel
  • Excellent organizational, time management, and multitasking sills (able to track and manage issues, ensure the right teams are engaged, facilitate comprehensive and timely issue resolution, conduct root cause analysis, etc.)
  • Excellent customer service skills
  • Must be timely, dependable and must notify supervisor of schedule changes

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Job Details

ID 697342
Dubuque, IA
Positions 1
Full Time
Pay --
Health Care

Preferred Candidates

Years of Experience 2-5 Years
Education Bachelors

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