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Logistics Coordinator

Rockfarm Supply Chain Solutions, Dubuque, IA

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As a Logistics Coordinator within the Logistics Fulfillment Team you will be supporting service visibility of our Customer Loads from pick-up through to delivery.  Timely updates entered into the system will illustrate performance of the carriers and identify potential issues in meeting the required pick-up and delivery times.  You will work closely with carrier’s dispatch and drivers proactively to ensure issues that may arise are identified and reported to the operations and inside sales teams. The Logistics Coordinator will also be the carrier’s direct point of contact when reporting additional accessorial charges and also initiate the OS&D process, should overages, shortage and damages be reported by the carrier or consignee.  This position reports to the Customer Sales Coordination – Team Lead.

Rockfarm Supply Chain Solutions is a growing Logistics Service Provider delivering logistics solutions throughout North America. Our integrated TMS coupled with the Rockfarm team drives waste and cost from our Clients’ Supply Chains enabling our Clients to deliver more competitive product to the market place.

Logistics Coordinator Responsibilities:

  • Execute Track and Trace Status Updates
  • Communicate with carriers & drivers and execute events in TMS
  • Enter load data into TMS in real time, providing detailed history of any service failures or exceptions
  • Identify and communicate service exceptions
  • Proactively leverage TMS to recognize service issues
  • Effectively manage and notify the appropriate departments on accessorial requests, service failures and any potential issues that may create service failures
  • Create approved Comchecks and advances
  • Process Improvement
  • Initiate and record any OS&D
  • Request Proof of Deliveries as needed.
  • Identify and communicate continuous improvement initiatives for client processes
  • Meet Key Performance indicators of the clients supply chain
  • Maintenance of the TMS Tracking board for accuracy
  • Maintenance of corrective action initiatives related to carrier performance and service


Timely completion of Activities

Communication of Issues to Carrier Sales Rep

Communication of Issues to Customer Sales Rep


6 Months to 1 Year of Industry Experience

Excellent Written & Verbal Communication Skills

Strong Multi-Tasking Abilities

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Job Details

ID 728577
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
First Shift
Health Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education Some College

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