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Business Process Analyst-Sales & Customer Service

Flexsteel Industries, Inc, Dubuque, IA

This listing has expired


  • Responsible for developing scope, business case and implementation plans for software application improvement, operation, and stabilization efforts. Responsible for maintaining a consistent, robust process for the operational aspects of the application services environment.
  • Coordinates with cross functional team to accomplish working product including IT, Data Governance, other BPAs, user community and business leaders.


  • Research, analyze, design, identify, and facilitate software development to meet business requirements wherever possible.
  • Translates business requirements into detailed functional specifications, test scripts, and other system documentation while adhering to Software Development Life Cycle (SDLC) processes and procedures.
  • Identifies cost, benefit, risk and alternatives to proposed system design and studies the impact on integrations with other systems and modules.
  • Participates in the prioritization of system improvements across the solution.
  • Supports organizational direction with forward looking system improvements, metrics, data utilization and reporting.
  • Provides input to technology and process solutions that satisfy business requirements.
  • Provides user training and mentoring relating to area of expertise including monthly and year-end activities.
  • Troubleshoots application problems and proposes optimal resolutions.
  • Provides consultative support to internal staff.
  • Serves as the subject matter expert associated with content, processes, data and procedures for the enterprise applications.
  • Responsible for solving complex problems relating to area of expertise.
  • Some overnight travel may be required.
  • Other responsibilities as assigned.


  • Bachelor’s degree or equivalent experience.
  • 2-5 years of experience in the areas of continuous improvement, change management, business analysis training and / or working in an empowered team environment.
  • Experience with ERP systems – SAP S/4 or similar and AS/400 based systems preferred.
  • Proven problem solver within area of expertise.
  • Willing to explore and understand impacts across tracks and / or business areas.
  • Ability to work in a team environment.
  • Strong communication skills including training delivery, consensus building, ability to persuade and present fact-based recommendations to peers and business leaders.

We offer a competitive salary and benefits package:

  • Medical & Dental Insurance
  • 2 weeks of vacation (prorated at start date)
  • Additional time off for sick or personal reasons as needed.
  • 9 paid federal holidays and one floating holiday
  • Section 125 Medical Flex/Dependent Care Reimbursement program.
  • Employee discounts with select cell phone carriers.
  • Tuition reimbursement opportunities.
  • Robust 401(K) with up to 5% matching and counseling services available.
  • Performance-based bonuses.
  • Employee Assistance Plan which includes guidance from plan administrators.

Other reasons you may want to consider Flexsteel:

  • Associate discounts on furniture… yep, you heard that right!
  • Free coffee whenever you need it.
  • Free covered parking.
  • We are a fun collaborative environment where people matter.
  • Opportunity to grow your career with the 8th largest manufacturer of furniture in the U.S.
  • Casual and flexible work environment.
  • We are grounded in purpose: From the Flexsteel family to yours…we’re committed to creating comfort where your life happens.

Flexsteel Industries, Inc. offers a competitive salary, along with an excellent full-time benefits package, paid holidays, a friendly, supportive work environment, Flexsteel furniture discounts, and professional growth opportunities.

EEO/AA Employer Disabled/Veteran

Application Instructions:
Please apply online at http://www.flexsteel.com/about-us/careers

This listing has expired

Job Details

ID 729627
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
Information Technology/Telecommunications
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 2-5 Years
Education Bachelors

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