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11Jul

Manager- Patient Access

UnityPoint Health Finley Hospital,

Overview

Work hours will be days, Monday through Friday, 8:00 am to 4:30 pm, for 80 hours per pay period. You will be required to flex to other shifts as needed. 

 

This position is primarily responsible for overseeing Hospital Registration, Emergency Department (ED) Registration, Cashiering, and Central Scheduling functions. As the unit manager, this individual is responsible for issue identification and resolution, fulfillment of service level functional obligations, and governing day to day staff management. Will review area metrics daily, analyze staff productivity and quality, and deliver timely feedback to resolve departmental issues. Liaise with department management and patients to manage concerns and inquiries. Responsible for promoting a positive patient experience and ensuring patient satisfaction.

Responsibilities

Operations Management

  • Ensure timely and compliant completion of admission, registration, and point of service collection functions; Oversee ED patient management, and administration follow-up activities in compliance with state and federal laws.
  • Ensure that cash management policies as defined by System Services are followed.
  • Lead, oversee, and manage team performance and productivity to ensure fulfillment of service level agreement obligations and achieve pre-defined productivity goals/targets.
  • Ensure due diligence efforts to financially secure scheduled patient encounters prior to the projected date of service.
  • Selects, hires, develops, and completes performance evaluations for staff and will initiate personnel actions in accordance with Human Resource policies.
  • Mentor and provide leadership support to Lead and Patient Access Associates.

 

Metric Performance Management

  • Responsible for review of daily, weekly and monthly department metrics to complete account management, identify issues and investigate root causes, escalate risks, and execute solutions. (Key performance indicators point of service collections, registration error rates, financial screening rates, insurance eligibility, etc.)
  • Complete quality reviews ranging from weekly to monthly based on a pre-set timeline and staff recent quality outcomes.
  • Evaluate each staff member for point of service collections, Coordination of Benefits accuracy, coverage/eligibility accuracy and provide feedback to staff on identified needs for performance improvement.

Relationship and Compliance Management

  • Develop and maintain relationships with Departmental leadership and Revenue Cycle management to help facilitate issue resolution.
  • Stay current on regulatory and patient sponsorship trends by monitoring list serves, attending conferences, participating in webinars and meetings, and prepare educational tools for the department.
  • Contribute to policy and procedure development impacting day to day departmental practices, issue escalation, and interdepartmental interaction.

Basic UPH Performance Criteria        

  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
  • Demonstrates ability to meet business needs of department with regular, reliable attendance.
  • Employee maintains current licenses and/or certifications required for the position.
  • Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
  • Completes all annual education and competency requirements within the calendar year.
  • Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Must have a Bachelor's degree in a related field or direct and applicable work experience. Must have 3 years of hospital or clinic patient registration experience in a lead or supervisory capacity. 

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Job Details

Req Num 2019-63352
ID 729673
Location
Positions 0
Type
--
Status
--
Pay --
Categories
Management/Executive
Benefits

Preferred Candidates

Years of Experience --
Education --

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