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13Aug

Implementation Support Specialist

Cartegraph, Dubuque, IA

This position is located in Dubuque, IA at our headquarters.

THE WORK YOU WILL DO

  • You’ll work full-time for great pay in a collaborative environment.
  • You’ll take ownership of design, development and testing of all data transformation, extraction and migration activities to the Cartegraph system.
  • You’ll build integrations with third-party systems and manage the design, documentation, testing and deployment stages.
  • You’ll serve as the technical back end of the software implementation, supplementing the management and consultative aspects of a project with configuration, troubleshooting and training-related tasks.
  • You’ll provide support that leaves our users raving about the great experiences they have working with Cartegraph.

 

WHAT YOU BRING TO THE TABLE

  • You know the ins-and-outs of Microsoft Windows, Microsoft Office, SQL Server databases, and GIS applications.
  • You’re a detail-oriented problem solver with the ability to effect change in meaningful, innovative ways.
  • You’re an effective communicator with the ability to explain complex issues clearly and simply.
  • You have a 4-yr. degree in an applicable field OR a 2-yr. degree with at least two years of relevant experience with computer software support, training and/or installation.
  • You have a strong sense of urgency when it comes to evaluating and resolving customer issues.
  • You’re a good listener and loyal advocate of customer success.
  • You’re organized, you manage your time well, and you stand behind your work.

Ability and willingness to travel up to 10 %

 

We tried to narrow down to just 5 reasons to work here, but it was impossible.

  • Opportunities to apply your skills and experiences with an established industry leader
  • Collaborative work environment
  • Unlimited online training through Udemy
  • Co-workers with a passion for what they do
  • Casual and flexible work environment
  • Competitive pay and benefits
  • 15 days of PTO in just your first year (whoa)
  • Paid parental leave
  • One week sabbatical every five years
  • Paid holidays (plus a couple extra days)
  • 401k plan with generous employer match
  • Social events, coffee and snacks, foosball and more...
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Job Details

Req Num --
ID 740921
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Information Technology/Telecommunications
Technical
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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