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Diamond Jo Casino, Dubuque, IA

This listing has expired

Boyd Gaming is one of the most experienced and well-respected companies in the gaming industry, owning and operating 29 gaming facilities in ten states. Our geographic diversification translates not only into greater financial stability and company growth, but also a wide range of career opportunities for our team members. Our business is making sure our customers have fun!

Summary Description

Responsible for the check in and check out process of all VIP guests. Performs a wide variety of skilled administrative functions relative to high end gaming guests, including but not limited to inputting host and junket rep reservations. Role utilizes player development philosophy and casino computer systems for the purposes of evaluating rated play and tracking complimentary items to qualified guests based on restricted guidelines. 

Job Functions

  • Greet, welcome, and assist VIP guest and players, explaining the IP Rewards tracking program and provide collateral in accordance with established guidelines.
  • Checks in/out VIP guests, effectively and efficiently.
  • Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
  • Pre-register rooms and prepares VIP arrival list.
  • Responsible for the input of hotel reservations from Hosts and Junket Reps.
  • Provide reservations for VIP guests, to include restaurants and spa.
  • Work closely with Marketing, Player Development, Hotel and F&B and Transportation.
  • Build relationships and rapport with target players utilizing contact strategy through personal contact, telemarketing and written correspondence.
  • Monitors and assigns suites and cabanas based on PD guidelines.
  • Monitor and update guest information records to accurately reflect gaming profiles.
  • Leverage property programs and special events to target players.
  • Administer comps to qualified players based on Player Development guidelines.
  • Collaborate with work-group and support departments to ensure player satisfaction.
  • Communicate relevant information to co-workers and management to maintain consistency and avoid potential problems.

Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday party and gift check, an annual picnic, ample discounts, tuition reimbursement, student loan repayment, and team member appreciation events throughout the year... just to name a few!

New to the area? Check out our suite of newcomer services and familiarize yourself with all that the Greater Dubuque area has to offer. https://www.biglifesmallcity.com/

Thank you for your interest in joining the Boyd Gaming team. We look forward to hearing from you!

This listing has expired

Job Details

Req Num 12799
ID 750513
Dubuque, IA
Positions 1
Full Time
Pay --

Preferred Candidates

Years of Experience --
Education --

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