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20Nov

Patient Accounts Representative

Medical Associates, Dubuque, IA

This listing has expired

Medical Associates Clinic is hiring a Patient Accounts Representative to join the Business Office team.

This position is responsible for the collection of delinquent patient accounts and counseling patients. Previous collection or credit counseling experience is preferred, in addition to customer service experience in an office setting.

You have outstanding communication skills and are able to handle difficult conversations with tact and empathy. You can navigate computer systems well. You enjoy working autonomously and with a team. You are professional, responsible, and people rely on you to get things done.

Schedule: Monday - Friday, between the office hours of 7:00am - 5:00pm.

What You'll Be Doing:

  • Interview patients to arrange method of payment or extension of credit.
  • Evaluate patients financial status and credit history and determine payment based on patient's ability to pay according to clinic policy.
  • Identify and resolve patient billing questions and complaints.
  • Review accounts for possible assignment to collection agency, make recommendations to Manager of Patient Accounts, and prepare information for collection agency.
  • Complete all other assigned projects and duties.

Knowledge, Skills & Abilities:

  • One to three years of similar or related experience
  • Education: Equivalent to a high school education
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.

This listing has expired

Job Details

Req Num --
ID 760539
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Health Care
EMSI Skills Billing
Collections
Communications
Credit Counseling
Customer Service
Diplomacy
Empathy
Tactfulness
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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