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Customer Service Representative

Sedona Staffing Services, Dyersville, IA

This listing has expired

Customer Service & Sales Associate


This position is responsible for addressing and resolving customer questions, issues, problems, complaints, fielding sales calls and providing follow-up on quotes.

The individual should know MS Office along with strong data entry skills. Must have strong communication skills and be able to deal with upset customers in a polite manner and help diffuse the situation.


Responsibilities Include:

  • Answer incoming phone calls and determine the nature of the inquiry. Respond to the inquiry by either:
    • Relaying the information the customer needs
    • Ask probing questions to determine the root of the situation and/or inquiry
    • Refer the customer to a more appropriate source of information
    • Place an order for the customer
    • Provide the customer with a quote for the product(s) needed
  • Remain organized to ensure issues and quote requests are addressed in a timely fashion and customers are updated regularly should the issue not be resolved in one call.
  • Accurately document inquires or situations on customer accounts.


Must have customer service experience in an office environment.


If interested in this position, please call Diane at


or email ungs@careerpros.com


Sedona Staffing Service is an Equal Opportunity Employer

This listing has expired

Job Details

Req Num 7EC7C45F4FDC44D597DF230300AE31D2_48
ID 760576
Dyersville, IA
Positions 1
Pay $16.48
Clerical/Office Administration
EMSI Skills Communications
Customer Service
Data Entry

Preferred Candidates

Years of Experience --
Education --

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