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24Feb

Universal Banker

MidWestOne Bank, Dubuque, IA

This listing has expired

  • Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
  • Informs customers of services offered by other business lines and connects customer to them when appropriate
  • Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
  • Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
  • Resolves customer complaints and overcomes concerns related to deposit account transactions
    • Assists customers with a variety of retail service needs including but not limited to:
    • Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
    • Overdraft protection services
    • Check orders and updating address and contact information
    • Wires and other electronic transfers
    • Establishing personal online banking services and assisting with basic navigation questions
  • Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
  • Locates and resolves offages for self and assists with other associates as needed
  • Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
  • Actively participates in community events to demonstrate support for MWO culture
  • Provides support and acts as a backup for basic account opening and ownership updates
  • Performs other duties based on branch traffic and needs

High school diploma or general education degree (GED); and three to six months experience in a customer service role.

This listing has expired

Job Details

ID 764368
Location
Dubuque, IA
Positions 1
Type
--
Status
Full and Part Time
Pay --
Categories
Customer Service
EMSI Skills Automated Teller Machine
Balancing (Ledger/Billing)
Customer Service
Operations
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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