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3May

Customer Support Specialist

RT&T Enterprises Inc., East Dubuque, IL

Customer Advocate with a drive for team success. Eager to join forces with a sharp-witted crew ready to win by a mile in the Transportation Industry.  It’s time to join forces with RT&T Enterprises, Inc. where we prevail at meeting and exceeding expectations.

RT&T Enterprises, Inc. is searching for amiable and efficient candidates for the position of Fleet Customer Support Specialist in our East Dubuque, IL office.

 

The primary responsibilities for this position will be to support our Customer Service and Dispatch functions, Order Entry, Appointment Scheduling, and Rescheduling, as well as Maintaining and Building Customer Relationships. 

The ideal candidate for this position would have the following qualities;

 

  • Customer Service orientation
  • Capacity to work in a fast-paced environment with dynamic demands
  • Problem Solving aptitude
  • Computer Proficiency with timely and accurate order entry
  • Effective verbal and written communication
  • Professional phone etiquette
  • Exceptional attention to detail
  • Ability to follow implemented processes

 

Responsibilities include;

 

  • Book and schedule committed and non-committed freight orders with Fleet customers
  • Develop and maintain strong customer relationships
  • Accept and enter freight orders into TMS (Transportation Management System)
  • Update Customers TMS as needed
  • Follow and enhance customer Standard Operating Procedures (SOP).
  • Follow up with detention, lumpers, and load information
  • Participate in rotating on-call weekend duty (approx. once/every two months)

 

Organizational Effectiveness;

 

  • Professionally respond to Customer email and telephone inquiries
  • Identify, prioritize, and resolve issues and escalate if necessary
  • Streamline Communication between driver managers, planning, and customer service
  • Increase the effectiveness and efficiency of Support Services through improvements to each job function
  • Drive initiatives of the management team that contribute to long-term operational excellence
  • Ability to identify and resolve conflict effectively through troubleshooting and problem-solving skills
  • Maintain and Enhance a “one for all and all for one” culture within departments

 

Apply for this Job!
Apply by Email:jobs@rttenterprises.com
Apply Online

Job Details

ID 767889
Location
East Dubuque, IL
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Transportation
EMSI Skills Communications
Customer Advocacy
Customer Service
Customer Support
Detail Oriented
Management
Operational Excellence
Organizational Effectiveness
Prioritization
Problem Solving
Setting Appointments
Standard Operating Procedure
Telephone Skills
Transportation Management Systems
Written Communication
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education --

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