Technical Support Specialist

Job Overview

The University of Dubuque is a growing faith based University that is seeking a Technical Support Specialist.  The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

Hours are Monday-Friday 11:00am-8:00pm.

Primary Responsibilities:

• Provide technical support to faculty, staff and students for all classroom audio-visual (AV) equipment, including troubleshooting and repair work
• Manage the HelpDesk support calls from 5:00pm-9:00pm and evening events
• Assist with special events
• Assist with maintaining inventory or department equipment and supplies
• Assist the Director of Media Services with orientation sessions and training programs
• Supervise evening work-study students
• Perform other duties as assigned in support of the University’s Mission

Qualifications:

• Minimum of Associate’s degree; Bachelor’s degree with computer emphasis is preferred
• Ability to work independently as well as work collaboratively with others, and to be an effective team member
• An interest in, and commitment to, helping faculty, students and staff teach and learn using technology
• Experience with setting up and operating professional audio video equipment for live events and studio recordings
• Must have strong interpersonal and communication skills, including ability to train and assist others in a constructive, positive manner
• Experience with troubleshooting Office 365 issues as well as video conferencing tools such as Teams and Zoom
• Must be friendly, outgoing, reliable and punctual

To apply with a growing faith based University for the Technical Support Specialist position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed.  AA/EEO