Quality Coordinator

Job Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieve satisfactory quality of products to customers by providing guidance, action and improvement where needed.
• Provide quality leadership and expertise to the team.
• Develop and monitor plans to improve the quality system.
• Coordinate the plant-wide corrective and preventive action and problem resolution of customer complaints, field failures, and product returns to insure prompt and effective responses.
• Perform basic quality techniques to track, analyze, and report on materials, processes, and products to ensure they meet requirements.
• Manage internal non-conforming materials and drive corrective actions with necessary parties.
• Assist in the formulation and implementation of plant quality policies and procedures.
• Design or specify inspection and testing equipment.
• Conduct training for personnel regarding interpretation of drawings, specifications, and how to conduct basic measurements and record results.
• Assist with the qualification of new equipment.
• Aid in the development of work instructions to support product quality.
• Develop a strategy that maximizes customer service satisfaction level and meets annual goals.
• Knowledge of root cause analysis, PDCA and continuous improvement.
• Use lean manufacturing methodology to drive improvements within areas of responsibility.
• Occasional travel to customer and/or vendor sites.

EDUCATION and/or EXPERIENCE:

• A Bachelor’s degree is preferred (Engineering, Business, Operations/Production Management, or related field).
• American Society for Quality (ASQ) certification a plus.

PHYSICAL DEMANDS:

Standing, walking, pushing, pulling, bending, and stooping. Strength rating for this job is L – Light Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical requirements are more than those for sedentary work.

Class II – Light (Dictionary of Occupational Titles 4th Edition Vol. I & Vol. II)