Administrative Assistant

We are GROWING!  Under CCBHC, we are expanding and opening A New Day walk-in behavioral health clinic.  This clinic will provide urgent, high-quality crisis behavioral treatment for people who are experiencing a mental health or substance-use crisis in our community.  Apply today to be a part of this groundbreaking opportunity!

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

About the Program

The Certified Community Behavioral Health Clinic (CCBHC) aims to provide a comprehensive range of mental health and substance-use disorder services, with an emphasis on helping vulnerable individuals.  These services include:

• Crisis mental health services
• Outpatient mental health and substance-use services
• Screening, assessment, and diagnosis
• Patient-centered treatment planning

This program will benefit uninsured, under-insured, and under-served residents in Dubuque and Jackson counties, by offering multiple services and creating a more accessible and seamless environment for clients.  Our goal is to remove barriers and improve access to care and reduce wait times to give our clients quicker access to services.

Your Responsibilities

As an Administrative Assistant, your primary responsibility includes performing clerical, administrative and billing duties related to all aspects of the Certified Behavioral Health Clinic (CCBHC). In addition, you will:

• Provide clerical assistance to the CCBHC Project Director.
• Accurately and efficiently completes CCBHC forms, documents and letters.
• Assist with clinical records when asked and do so in an organized and accurate manner, keeping records in order and in appropriate file sections. 
• Enter all client information into the computer database, EHR system with extreme accuracy and in a timely manner.
• Run, prepare and distribute various reports on a daily, weekly, monthly, quarterly and as needed basis.
• Assist with enrollment process, which includes meeting with clients to begin this process, determining clients’ eligibility, completing and submitting medically exempt paperwork if applicable, and preparing determination forms in order to enroll clients into program.
• Request records from different providers/agencies when needed and review records to find updated vitals, labs and other pertinent information.

What You Need

• High School graduate or equivalent.
• Computer skills for word processing and telephone skills.
• Ability to multi-task in a fast paced atmosphere.

What Makes You Stand Out

• Billing and insurance experience
• Excellent time management, organization, and flexibility

Competitive compensation and benefits package including:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• Tuition assistance
• Staff development and training
• Free onsite healthcare for employees and families

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process.  EEO Employer/Protected Veteran/Disabled