Intake Specialist

Job Overview

We are GROWING! Under CCBHC, we recently opened A New Day walk-in behavioral health clinic. This clinic will provide urgent, high-quality crisis behavioral treatment for people who are experiencing a mental health or substance-use crisis in our community. Apply today to be apart of this groundbreaking opportunity!

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.

About the Program

The Certified Community Behavioral Health Clinic (CCBHC) aims to provide a comprehensive range of mental health and substance-use disorder services, with an emphasis on helping vulnerable individuals. These services include:

• Crisis mental health services
• Outpatient mental health and substance-use services
• Screening, assessment, and diagnosis
• Patient-centered treatment planning

This program will benefit uninsured, underinsured, and underserved residents in Dubuque and Jackson counties, by offering multiple services in a single location and creating a more accessible and seamless environment for clients. The clinics goal is to remove barriers and improve access to care and reduce wait times to give our clients quicker access to services.

Your Responsibilities

As an Intake Specialist, you will be responsible for planning, directing, and coordinating therapeutic client intake services for the clients of the clinic. Additional responsibilities include:

• Speaking with individuals to get their personal (medical, mental or legal) history and ascertaining their mental and physical state
• Using the gathered information to guide them to the right service, department or office
• Coordinating schedules and appointments
• Obtaining insurance or billing information
• Processing paperwork
• Ensuring forms have the proper signatures and that they are filled out correctly
• Following up with clients and sharing vital information
• Other administrative duties as assigned

What You Need

• Master's Degree in Social Work, Marriage and Family Therapy, or Mental Health Counseling
• Full professional license (LMHC or LMFT)
• Experience working with adults with brain health disorders
• Knowledge of the theories and techniques of therapy in the clinical setting in the provision of ongoing services to individuals and families.
• Excellent communication, organization, and critical thinking skills
• Must be able to perform the essential functions of this position

Competitive compensation and benefits package including:

• Heath insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• Staff development and training

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. Offer of employment contingent upon successful completion of criminal background checks and drug screening. EEO Employer/Protected Veteran/Disabled