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Client Services Assistant

Hillcrest Family Services

1 Positions

ID: 2378

Posted On 08/16/2021

Job Overview

About the Organization

 

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

 

About the Program

 

At Hillcrest Family Services, the compassion and extensive experience of our counseling team means we provide a broad range of mental health services and treat a wide array of conditions for individuals and families of all ages and backgrounds at our Mental Health Centers, including:

 

  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Anxiety
  • Bipolar Disorder
  • Couples Counseling
  • Depression
  • Family Counseling
  • Grief/Loss
  • Medication Management
  • Obsessive-Compulsive Disorder (OCD)
  • Phobias
  • Psychological Assessment & Testing
  • Stress
  • Trauma

 

 

Your Responsibilities

 

As a Client Services Assistant, your primary responsibility includes performing clerical, receptionist, and client service duties for the Washington Mental Health Center.  This includes:

 

  • Greeting clients and visitors in a professional, confidential manner
  • Answering the telephone using proper telephone etiquette
  • Reviewing insurance coverage with client and obtaining any/all payments including copays, balances, and SFS% if applicable
  • Scheduling appointments for clients and administrative staff as requested

 

What you need

 

  • High school diploma, GED, or work certification
  • Ability to perform clerical duties, including basic computer/keyboarding skills and multi-line telephone skills
  • Strong interpersonal and communication skills in relating to clients over the phone and in person
  • Respect for confidentiality of clients

 

What Makes You Stand Out

 

  • One year of office experience
  • Experience with Insurance, as it pertains to verifying funding
  • Experience working with mentally ill clients in a community setting
  • Excellent time management, organization, and flexibility
  • Eligible agency driver

 

Competitive compensation and benefits package including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Paid time off
  • Paid holidays
  • Staff development and training

 

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process.

EEO Employer/Protected Veteran/Disabled

 

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

humanresources@hillcrest-fs.org

Email

True

False

True

Job Details

Categories

Health Care
Human and Social Services

Location

Washington, IA

Job Type

Employee

Full/Part

Part Time

Pay/Salary

12.3 - 14.75/Hour

Company ID

1066

Job REQ #

# Positions

1

Start Date

20210816

End Date

20220217

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help.  In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well.  Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community InvolvementWith primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~