Patient Scheduler
Hillcrest Family Services
1 Positions
ID: 2387
Posted On 09/02/2021
Job Overview
About the Organization
Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
Your Responsibilities
As a Patient Scheduler, your primary responsibility includes efficient, expedient and accurate procedure scheduling as well as effectively communicating with clients, families, healthcare team members and providers both in person and via telephone. In addition, you will:
- Pre-register and schedule patient appointments for assigned services to the appropriate location with appropriate providers.
- Direct calls to appropriate area of services not provided in Centralized Scheduling.
- Receive request for information and ensure that material is distributed in a timely manner.
- Schedule, admit and pre-authorize insurance for all patients in area assigned.
- Be responsible for scheduling new and existing outpatient clients in accordance with scheduling guidelines.
- Receive referrals via fax, phone, mail or email and contact clients to schedule intake appointments.
What You Need
- High school diploma or GED
- Excellent phone etiquette skills
- Critical thinking skills and analytical skills.
What Makes You Stand Out
- One year of office or call center experience
- Knowledge of computer software/systems included but not limited to Next Steps, Microsoft Office Professional Suite (Outlook, word, Excel) and Internet Explorer.
- 2-3 years of prior customer service experience.
- Knowledge and understanding of medical terminology
Competitive compensation and benefits package including:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Paid time off
- Paid holidays
- Tuition assistance
- Staff development and training
Additional Information
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. Offer of employment contingent upon successful completion of criminal background checks and drug screening. EEO Employer/Protected Veteran/Disabled