Customer Service Specialist

Job Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves customers by providing product and service information and resolving product and service problems
• Attracts potential customers by answering product and service questions and suggesting information about other products and services
• Maintains customer records by updating account information
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Enter customer orders
• Provide customers with a clear understanding of their order, delivery dates, invoicing and warranties
• Assist in building and maintaining technical knowledge base
• Assist with, and follow-up on quotes
• Assist in conducting competitive research and analysis
• Assist outside sales representatives as needed
• CRM data entry of prospects and customers
• Attend industry and product related training programs, conferences, seminars, and educational forumsas required
• Perform other duties as assigned

REQUIRED SKILLS:

• Microsoft Office experience
• Sales or customer service experience
• Good communication skills
• Able to work independently and in a team atmosphere
• Positive attitude
• Able to foster and develop profitable long-term relationships
• Willingness and ability to learn new things

EDUCATION and/or EXPERIENCE:

• Associates Degree minimum
• 2+ years’ experience in Sales and/or Customer Service
• Will consider 4-year degree in lieu of experience
• Manufacturing or Distribution Experience a plus

PHYSICAL DEMANDS:

Standing, walking, pushing, pulling, bending, and stooping. Strength rating for this job is L – Light Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical requirements are more than those for sedentary work.

Class II – Light (Dictionary of Occupational Titles 4th Edition Vol. I & Vol. II)