Customer Service Representative/Aide - Therapy Services - Part Time - DaysMercyOne, Dubuque, IA
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MercyOne Dubuque/Dyersville Medical Center Minimum Wage: $15.00/hr.
MercyOne Dubuque/Dyersville Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersviile Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
MercyOne is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at https://www.mercyone.org/dubuque/.
Under close supervision, is responsible for assisting the Physical, Occupational and/or Speech Therapy staff in routine patient care activities. Possesses the skills necessary to provide direct patient care specific to each age group in accordance with department protocol. The age of the patients served range in age from infants to geriatrics.
In addition to the aide scope of service, the customer service representative is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information
High school diploma required.
Office and computer experience required.
Experience in a health care setting preferred.
Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.
Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.
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Paid Sick Leave
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