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Access to Care Coordinator

Hillcrest Family Services

1 Positions

ID: 2394

Posted On 09/24/2021

Job Overview

$2,000 signing bonus available!

 

 

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

 

 

Your Responsibilities

As the Access to Care Coordinator, your primary responsibility is to oversee pathways to care including centralized scheduling, residential admissions, web-based referrals, same day access, and front desk processes to ensure best in class customer experiences.   In addition, you will:

  • Facilitate the collaboration with referring entities and residential program staff to appropriately place clients in residential care
  • Organize centralized scheduling resources to meet call volume demand and assist clients to obtain quality services on a timely basis
  • Provide oversight to ensure referrals are followed up on and clients are scheduled for services or referred to complementary community resources
  • Contribute to facilitating same day access for walk-in clients at the A New Day program
  • Manage CMHC front desk processes to provide optimal customer experience
  • Establish standard operating protocols for each area or discipline
  • Identify key metrics and facilitate tracking, analyzing, and plans of improvement where indicated
  • Review all authorizations, agency wide, for residential clients to ensure that the client is accessing units they have been afforded

 

 

What You Need

  • Bachelor's degree in a human services related field, including social work, sociology, psychology, or nursing.  A business degree would also be considered.
  • Must have four (4) years of direct experience with children and/or families.
  • Thorough understanding and appreciation for the interdisciplinary nature of treatment for children and adults with mental illness.
  • Knowledge or previous experience with admissions/intake processes, scheduling, and utilization management best practices.
  • Ability to communicate clearly and professionally to clients, staff, families, referring entities, MCO’s, and other professionals.
  • Must have or obtain knowledge of the funding streams and regulatory requirements used in all residential programs.
  • Ability to manage a medical office-type setting. 
  • Valid driver's license and the ability to meet agency driver requirements.

 

 

What Makes You Stand Out

  • Relevant license is preferred, but not necessary.
  • Previous supervisory experience,

 

 

Competitive compensation and benefits package including:

  • Heath insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Paid time off
  • Paid holidays
  • Tuition assistance
  • Staff development and training

 

 

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. Offer of employment contingent upon successful completion of criminal background checks and drug screening. EEO Employer/Protected Veteran/Disabled

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

humanresources@hillcrest-fs.org

Email

True

False

True

Job Details

Categories

Clerical/Office Administration
Health Care
Human and Social Services
Volunteer and Non-profit

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Company ID

1066

Job REQ #

# Positions

1

Start Date

20210924

End Date

20220217

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help.  In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well.  Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community InvolvementWith primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~