Access to Care Coordinator
Hillcrest Family Services
1 Positions
ID: 2394
Posted On 09/24/2021
Job Overview
$2,000 signing bonus available!
About the Organization
Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
Your Responsibilities
As the Access to Care Coordinator, your primary responsibility is to oversee pathways to care including centralized scheduling, residential admissions, web-based referrals, same day access, and front desk processes to ensure best in class customer experiences. In addition, you will:
- Facilitate the collaboration with referring entities and residential program staff to appropriately place clients in residential care
- Organize centralized scheduling resources to meet call volume demand and assist clients to obtain quality services on a timely basis
- Provide oversight to ensure referrals are followed up on and clients are scheduled for services or referred to complementary community resources
- Contribute to facilitating same day access for walk-in clients at the A New Day program
- Manage CMHC front desk processes to provide optimal customer experience
- Establish standard operating protocols for each area or discipline
- Identify key metrics and facilitate tracking, analyzing, and plans of improvement where indicated
- Review all authorizations, agency wide, for residential clients to ensure that the client is accessing units they have been afforded
What You Need
- Bachelor's degree in a human services related field, including social work, sociology, psychology, or nursing. A business degree would also be considered.
- Must have four (4) years of direct experience with children and/or families.
- Thorough understanding and appreciation for the interdisciplinary nature of treatment for children and adults with mental illness.
- Knowledge or previous experience with admissions/intake processes, scheduling, and utilization management best practices.
- Ability to communicate clearly and professionally to clients, staff, families, referring entities, MCO’s, and other professionals.
- Must have or obtain knowledge of the funding streams and regulatory requirements used in all residential programs.
- Ability to manage a medical office-type setting.
- Valid driver's license and the ability to meet agency driver requirements.
What Makes You Stand Out
- Relevant license is preferred, but not necessary.
- Previous supervisory experience,
Competitive compensation and benefits package including:
- Heath insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Paid time off
- Paid holidays
- Tuition assistance
- Staff development and training
Additional Information
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. Offer of employment contingent upon successful completion of criminal background checks and drug screening. EEO Employer/Protected Veteran/Disabled