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13Oct

IS Support Hardware Technician- MercyOne Dubuque Medical Center

MercyOne, Dubuque, IA

This listing has expired

The Client Technologies Technician configures and installs desktops and laptops. Involved in the installation and roll-out of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware. Supports mobile workforce. Provides Tier 2 support to users for basic software and hardware end-user computer and desktop-based networked systems. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Configures and installs software for users’ desktop and laptop computers. Installs new computer hardware (desktop, laptop, monitor, etc.) at users’ locations. Provides desk-side end-user Tier 2 support and problem troubleshooting for simple to moderately complex issues for both hardware and desktop software. Assists with roll-out of new / upgraded desktop software packages. Assists with ongoing documentation and management of desktop systems. Supports mobile workforce. Helps end-users learn to use software, feel comfortable working in a computing environment and encourage positive communication with technical staff. Performs routine desktop and office network maintenance tasks. Troubleshoots network problems including desktop loss of connection, Internet connection problems, etc. Assists in physical moves of computer equipment. Participates in on-call support rotation as specified by management. Escalates issues as appropriate when troubleshooting yields no results and / or based upon severity of issue (ex. virus outbreak). Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs other duties as assigned by appropriate personnel.

This listing has expired

Job Details

Req Num 284769
ID 776656
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Information Technology/Telecommunications
EMSI Skills Communications
Computer Hardware
Management
Program Standards
Troubleshooting (Problem Solving)
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education --

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