IS Support Hardware Technician- MercyOne Dubuque Medical CenterMercyOne, Dubuque, IA
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MercyOne Dubuque/Dyersville Medical Center Minimum Wage: $15.00/hr.
MercyOne Dubuque/Dyersville Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersviile Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
MercyOne is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at https://www.mercyone.org/dubuque/.
The Client Technologies Technician configures and installs desktops and laptops. Involved in the installation and roll-out of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware. Supports mobile workforce. Provides Tier 2 support to users for basic software and hardware end-user computer and desktop-based networked systems. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Configures and installs software for users’ desktop and laptop computers. Installs new computer hardware (desktop, laptop, monitor, etc.) at users’ locations. Provides desk-side end-user Tier 2 support and problem troubleshooting for simple to moderately complex issues for both hardware and desktop software. Assists with roll-out of new / upgraded desktop software packages. Assists with ongoing documentation and management of desktop systems. Supports mobile workforce. Helps end-users learn to use software, feel comfortable working in a computing environment and encourage positive communication with technical staff. Performs routine desktop and office network maintenance tasks. Troubleshoots network problems including desktop loss of connection, Internet connection problems, etc. Assists in physical moves of computer equipment. Participates in on-call support rotation as specified by management. Escalates issues as appropriate when troubleshooting yields no results and / or based upon severity of issue (ex. virus outbreak). Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs other duties as assigned by appropriate personnel.
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Troubleshooting (Problem Solving)
Paid Sick Leave
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