IS Support Hardware Technician- MercyOne Dubuque Medical Center
MercyOne
1 Positions
ID: 284769
Posted On 11/19/2021
Job Overview
The Client Technologies Technician configures and installs desktops and laptops. Involved in the installation and roll-out of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware. Supports mobile workforce. Provides Tier 2 support to users for basic software and hardware end-user computer and desktop-based networked systems. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Configures and installs software for users’ desktop and laptop computers. Installs new computer hardware (desktop, laptop, monitor, etc.) at users’ locations. Provides desk-side end-user Tier 2 support and problem troubleshooting for simple to moderately complex issues for both hardware and desktop software. Assists with roll-out of new / upgraded desktop software packages. Assists with ongoing documentation and management of desktop systems. Supports mobile workforce. Helps end-users learn to use software, feel comfortable working in a computing environment and encourage positive communication with technical staff. Performs routine desktop and office network maintenance tasks. Troubleshoots network problems including desktop loss of connection, Internet connection problems, etc. Assists in physical moves of computer equipment. Participates in on-call support rotation as specified by management. Escalates issues as appropriate when troubleshooting yields no results and / or based upon severity of issue (ex. virus outbreak). Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs other duties as assigned by appropriate personnel.