Apply Now

Sales & Service Associate

Engineering Services and Products Company

1 Positions

ID: 2107

Posted On 11/22/2021

Job Overview

The person in this position reports to the Customer Service Manager, and is responsible for accepting, addressing, resolving customer questions, issues, problems, complaints, fielding sales calls and follow up on quotes.

Essential Duties and Responsibilities:

 

Answer incoming phone calls, and determine the nature of the inquiry.

Respond to the inquiry by either

  1. Relaying the information the customer wants
  2. Ask probing questions to determine the root of the situation/inquiry
  3. Referring the customer to a more appropriate source of information.
  4. Place an order for the customer.
  5. Provide the customer with a quote for the materials needed.

 

Acquire information from one or more of the following sources:

  1. E10 and SharePoint
  2. ESAPCO catalogs and reference books
  3. Vendor catalogs and reference books
  4. A knowledgeable person within the company or the vendor
  5. An internet source
  6.  An example of the product

 

Remain organized to ensure issues and quote requests are addressed in a timely fashion and customers are updated regularly should the issue not be resolved in one call. 

 

Remain calm while talking with upset customers.

 

De-escalate the situation by calming the customer and focusing on a resolution to the situation.

 

Accurately document inquires or situations on customer accounts.

 

Present possible solutions regarding common customer complaints to the Customer Service Manager.

 

Follow documented policies and procedures in resolving issues, problems or complaints.

 

 

 

Competencies:                                                

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

 

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents data effectively; Able to read and interpret written information.

 

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Knowledge of sales and customer service techniques
  • Ability to communicate with customers under all sorts of conditions
  • Ability to use computer systems to solve problems
  • Ability to communicate effectively verbally and in writing
  • Ability to research problems and discover information
  • Ability to use complex computer systems
  • Skill in appeasing difficult or angry customers

 

Education and/or Experience:                                                

 

High School diploma and 4 years of customer service experience is required.

 

Minimum Requirements:

The ability to read and write at a 12th grade level, a personality suited to sustained interaction with angry and emotional people, and four years of experience in customer service activities.

Training Needs:

The person in this position needs continuous training in company policies and procedures, company computer systems, and tools and techniques used to facilitate customer service.

 

 

Mathematical Skills:                                                   

 

Basic math skill required.

 

Reasoning Ability:                                           

 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and peripheral vision.

 

Work Environment:

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 The noise level in the work environment is usually moderate.

Primary Contact

12164

FarmTek HR Department

,

563-875-2288

Phone

Phone

Phone

Fax

hrdeptiowa@farmtek.com

Email

True

False

True

Job Details

Categories

Customer Service
Sales/Service

Location

Dyersville, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement


Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1007

Job REQ #

# Positions

1

Start Date

20211122

End Date

20220217

Featured Job

0

TH Ad

1

TH Comments


Similar Jobs

Benefits Coordinator/Customer Service

Express Employment Professionals

Account Administrator - Dyersville, IA

Cottingham & Butler/ SISCO

REPORTER

Telegraph Herald

WCI General Applications

Woodward Communications, Inc

Employee Benefits Client Consultant

Cottingham & Butler/ SISCO

Account Manager- Dubuque, IA

Cottingham & Butler/ SISCO

Banquet Manager

Eagle Ridge Resort & Spa

Payroll Customer Service Representative

Honkamp, P.C.

Banquet Server

Eagle Ridge Resort & Spa

Account Manager

Kunkel & Associates, Inc.

Share this Job
Engineering Services and Products Company

About the Company

A rewarding career waits for you at Engineering Services and Products Company!

ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa.  Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.