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23Nov

Customer Care Representative

EXPRESS Employment Professionals, Dubuque, IA

Express Employment Professionals in Dubuque has partnered with a local financial institution to seek candidates for a Customer Care position. 

Responsibilities

  • Answering incoming calls, transferring members to the appropriate department / individual, and assisting members with a wide variety of questions
  • Utilizing customer service skills the assist  members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
  • Collaborating with various departments to ensure members are receiving the highest quality of care possible
  • Other duties as assigned

Skills

  • HS Diploma or GED 
  • Excellent communication skills
  • Hands-on experience with Microsoft Office products
  • Solid computer skills
  • Call center experience preferred

Wage: $16-$17/hour + monthly initiatives

Schedule: 8:30-5:30pm M-Thursday, Friday 9:00-6:00, rotating Saturday’s 8:30-12:30

Position Type: Evaluation Hire/Direct Hire opportunity

About Express: Express Employment Professionals is a locally owned and operated job match company. We specialize in connecting our community to long term, permanent work opportunities. As a 2021 Best of Staffing Awards Winner, we are dedicated to helping individuals find the best job to match their desires and skill set. One interview with us is similar to interviewing for over 100 companies. Apply to join our Express family today. As always, there is never a fee to the jobseeker!

Express Employment is an Equal Opportunity Employer

 
Apply for this Job!
Apply by Phone:
563-583-1600
Apply in Person:
1701 John F. Kennedy Rd.
Dubuque, IA
Apply by Email:
Paige.Fortson@Expresspros.com

Job Details

ID 779224
Location
Dubuque, IA
Positions 1
Type
--
Status
Full Time
Pay $16.00-$17.00
Categories
Banking/Mortgage/Financial Services
Clerical/Office Administration
Customer Service
EMSI Skills Call Centers
Communications
Computer Literacy
Customer Service
Information Technology Management
Microsoft Office
Shifts
First Shift
Benefits

Preferred Candidates

Years of Experience 1-2 Years
Education --

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