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24Nov

Universal Banker

MidWestOne Bank, Dubuque, IA
  • Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
  • Informs customers of services offered by other business lines and connects customer to them when appropriate
  • Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
  • Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
  • Resolves customer complaints and overcomes concerns related to deposit account transactions
    • Assists customers with a variety of retail service needs including but not limited to:
    • Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
    • Overdraft protection services
    • Check orders and updating address and contact information
    • Wires and other electronic transfers
    • Establishing personal online banking services and assisting with basic navigation questions
  • Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
  • Locates and resolves offages for self and assists with other associates as needed
  • Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
  • Actively participates in community events to demonstrate support for MWO culture
  • Provides support and acts as a backup for basic account opening and ownership updates
  • Performs other duties based on branch traffic and needs

 

The Perks!

  • Competitive base compensation with additional performance-based incentives/bonus potential (incentives and bonus will vary depending on role)
  • Career growth  opportunities
  • Continuous learning opportunities
  • 401(k) Retirement Plan with company match with immediate vesting
  • Employee Stock Ownership Plan
  • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
  • Employer provided long term and short term disability insurance
  • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more!
  • Medical, Dental, and Vision insurance
  • Flex spending plan & Health savings accounts
  • Additional Insurance options to meet your personal needs: Pet Insurance and Critical Illness and Accident insurance
  • Student Loan Debt Reduction Program & Tuition Assistance Plan
  • Wellness Program
  • Free banking services and other financial services discounts
  • Take Your Dog to Work Day in June
  • Employee Rally Day- a day of celebration and recognition!
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Job Details

ID 779288
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Banking/Mortgage/Financial Services
Customer Service
EMSI Skills Automated Teller Machine
Balancing (Ledger/Billing)
Banking Services
Critical Illness Insurance
Financial Services
Operations
Pet Insurance
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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