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Second Shift Technical Support Specialist - Part Time

Westmark Enterprises, Inc., Dubuque, IA

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We are looking for someone who will be responsible for Information Technology related first line software and product support to external customers as a Second Shift Technical Support Specialist. You will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support request. You will be responding to customers via email, online live chats and phone. This position will be second shift working Monday - Friday. Hours will be dependent. This role would be perfect for college students, or someone who wants to pick up extra hours in a part time setting.

Who We Are!

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, Fourge Social and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com.

As a Technical Support Specialist, you can expect to:

  • Perform first level IT support-related activities on issues regarding the use of company product software for external customers
  • Perform timely escalation of pending support-related issues to various departments for further analysis and resolution
  • Perform quality assurance and release review processes by following a test plan as outlined by the development team and management
  • Maintains open lines of communication; customers must receive a response to their query

Who We Need!

  • Qualified candidates should have an associates from a two-year college or technical school or two to four years related experience and/or training.
  • Someone who is comfortable working second shift hours Saturday-Wednesday.
  • Prior technical support experience preferred.
  • Strong verbal and written communication skills; organizational, analytical and decision-making skills are essential.
  • Familiarity with technologies such as smart phones, tablets, desktops and laptops is preferred.

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.

Kendall Hunt offers -

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

Send your resume, cover letter along with what your salary requirements are to:



An Equal Opportunity Employer



This listing has expired

Job Details

Req Num --
ID 779307
Dubuque, IA
Positions 1
Part Time
Pay --
Clerical/Office Administration
Customer Service
Information Technology/Telecommunications
EMSI Skills Accounting
Decision Making
Information Technology
Inventory Control
Product Support
Quality Assurance
Software Product Management
Technical Support
Test Planning
Written Communication
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave

Preferred Candidates

Years of Experience --
Education Some College

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