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Member Advocate Full Time

MedOne Pharmacy Benefit Solutions

1 Positions

ID: 2119

Posted On 12/01/2021

Job Overview

Position Description:

  • Member Advocates are the primary source of information for members via telephone or in writing
  • Ability to navigate in multiple systems while interacting with members
  • Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
  • Support the administrative and clinical operations of the organization
  • Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
  • Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
  • Ability to demonstrate active listening and be able to handle difficult conversations

Position Requirements:

  • 1-2 years minimum of customer service experience
  • Strong working knowledge of Microsoft Office products
  • Must obtain certification as a pharmacy technician within one year of being placed in position
  • Excellent customer service skills
  • Work well in a team environment
  • Must be flexible with scheduling (rotating Saturdays, evenings, and on-call scheduling)
  • Must be timely, dependable and must notify supervisor of schedule changes

Work Hours:

  • Full-time, hourly position
  • One night a week until 7 pm
  • Rotating Saturdays (9 am - 2:30 pm) and on-call hours approximately once every 5 – 6 weeks
  • Corporate Office – Dubuque

Highly Preferred Experience & Skills:

  • Background in pharmacy or other related health care fields
  • Understand concepts of pharmacy benefit management operations

Primary Contact

1659977850123

Jolene Kohlenberg

HR Manager,

5632584482

Phone

Phone

Phone

Fax

jkohlenberg@medone-rx.com

Email

True

True

True

Job Details

Categories

Clerical/Office Administration
Customer Service
Health Care
Pharmacy

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays
Tuition Reimbursement


Qualifications

Experience

1-2 Years

Company ID

1152

Job REQ #

# Positions

1

Start Date

20211201

End Date

20220217

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0

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MedOne Pharmacy Benefit Solutions

About the Company

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.  MedOne's corporate office is located in Dubuque, IA.

Why Join the MedOne Movement?

To help people conveniently access the most appropriate prescription treatment at the most affordable price.

Our Core Values:

  1. Prioritize your well-being
  2. Act as a MedOne team
  3. Care for Members with Compassion
  4. Strive to exceed client expectations
  5. Do the right things for the right reasons
  6. Bring your best
  7. Challenge the status quo

Benefits:

  • Competitive Salary
  • Medical, Dental, Vision, Disability and Life Insurance for full-time employees
  • Matching 401K Plan
  • Paid Time Off
  • Paid Holidays and Birthdays
  • Gym Reimbursement
  • Tuition Reimbursement
  • Career Growth Opportunities

MedOne is an equal opportunity employer.

Job Offers are contingent on passing a background check and drug screen.