Business Support Specialist - Switchboard - PRN (As Needed) $15.00MercyOne, Dubuque, IA
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MercyOne Dubuque/Dyersville Medical Center Minimum Wage: $15.00/hr.
MercyOne Dubuque/Dyersville Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersviile Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
MercyOne is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at https://www.mercyone.org/dubuque/.
Business Support Specialist
Department provides 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites. Provides informational services to general public, all campus and off-campus sites. Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Medical Center.
Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging and audiovisual media. Provides Copy Center/Print Shop services to hospital, off-campus, client/tenants. Works under general supervision of Business Support Services Director.
1. Must have high school diploma or equivalent.
2. Previous experience in direct customer relations/communications center preferred.
3. Experience with in Microsoft Office Suite (Word, Excel, PowerPoint, GroupWise) and Internet.
Starting Wage $15.00 base pay; shift differentials; Evenings: $2.25; nights: $4.00 and weekend shift diff of $1.00 extra.
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Business Support Systems
Customer Relationship Management
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