Customer Solutions Representative

Job Overview

"Why can't I get this to work?!?!" Most of the time the answer is pretty simple, we just need someone to help guide us through. We call the customer service number or jump on live chat and hope that someone on the other end helps resolve our issues. How would you like to be the person on the other end that helps make someone's day a little easier? We are looking for problem solvers, critical thinkers and level headed employees to help guide our customers.

As a team of highly motivated, customer-centric professionals, we're looking for the right person to join our Customer Support team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone, e-mail and also using our on-line Chat function. We are looking for tech savvy individuals, who enjoys problem solving on the spot.

In A Typical Work Day You Will...

• Provide 1st level customer support via phone, on-line Chat and other social media tools to receive and enter customer orders
• Assist customers using products for the first time (i.e., purchasing on ecommerce, registering on websites, etc.)
• Troubleshoot problems customers may experience (i.e., password reset, wrong class registration, activation code not working, etc.)
• Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
• Update corporate CRM with information based on support issues handled

Who We Need!

• You're proficient using apps on computers, tablets and smartphones, as well as using social media tools such as Facebook, Twitter, etc.
• Prior customer support experience, professionalism, attention to detail and accuracy, is a must!
• Ability to multi-task with strong verbal and written communication skills are essential
• A higher education degree is preferred, but any educational background is welcomed
• This role is more than the title perceives - this is a gateway role to hone in on your skills, with the potential to advance within our company

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve.

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offers:

• Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
• Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
• Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability
• Generous company match on 401(k) plan, as well as profit sharing
• A generous PTO policy, plus paid holidays
• Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

M/F/V/H