Customer Service Representative

Job Overview

TICKET RESOLUTION- DENTAL CLAIMS/EDI

WAGE: $25/HOUR

CONTRACT: REMOTE 1ST SHIFT

KEY RESPONSIBILITIES

 Responsible for customer’s ticket issue research and resolution.
 Manages and prioritizes assigned work so that turnaround time goals are met, and work is processed in a timely manner.
 Serves as a primary escalation point of contact for customers and facilitate resolution.
 Coordinates with internal team members to identify and implement the best solution in a timely manner.
 Uses rigorous logic and methods to solve difficult customer problems with effective solutions.
 Acting as a liaison between Implementation, Support, Sales, & Account Executives when required.
 Serve as customer operational advocate and product subject matter expert for products and processes of customers – from support issues, billing issue research and resolution, enrollment, and product functionality specific issue research and resolution.
 Responsible for customer satisfaction and increase of customer NPS scores.
 Performs related and unrelated tasks as assigned

 3+ years of healthcare support experience.
 Knowledge of EDI – x12 on Dental Claims, ERA, Eligibility.
 Basic SQL Querying .
 Account management/project management experience desired.
 Minimum of 2 years working with Provider/Payer claims with large health care organizations or large enterprise-wide healthcare software systems.
 Professional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizations.

 Must be able work with a high-volume environment and be able to manage 50+ clients.
 Working knowledge of healthcare information systems.
 Proficient at executing when experiencing multiple competing priorities.
 Strong interpersonal and communication skills.
 The ability to build relationships across the organization and collaborate as necessary to accomplish goals.
 Maintain SME level industry and product knowledge.
 Experience with Salesforce, Siebel, Qualtrics, Contract Administration, or SharePoint a plus.

Please submit resume to nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer