Data Entry Operator

Job Overview

Admin Assistant/Customer Service Rep -

Manchester, IA

1st Shift: Monday-Friday, 8am-5pm

$15/HR

Basic Skills:

• Ability to pass background check and employee verification
• Proven expert customer service skills
• Clear verbal and written communication skills
• Excellent time-management and exceptional organizational skills
• Ability to prioritize and complete multiple tasks accurately and efficiently

Office Skills:

• Computer experience with a comprehensive business software package
• Basic knowledge of office equipment such as fax and copy machines
• Willingness to file documents and assist other staff as necessary

Duties & Responsibilities:

• Be the first line of customer contact in areas of customer service; answer, handle or direct incoming calls
• Dispatch service calls to appropriate field service technician
• Order and ship service parts and support techs by sourcing parts.
• Generate service contract proposals in advance of one-year product warranty expiration
• Maintain the service agreement database, and communicate changes to field and sales teams
• Obtain RMA’s for service parts, track and place in inventory on their return
• Update preventative maintenance schedule and share with the field team
• Assist with filing and maintenance of invoice, service, and sales files
• Manage alarm monitoring contracts, notifications and renewals
• Responsibilities may include payment processing and simple account adjustments
• Provide resolution to customer inquiries
• Additional duties as needed/assigned

To Apply - email manchester@careerpros.com or call 563-927-2585

Sedona Staffing is an Equal Opportunity Employer