IT Analyst

Job Overview

IVR CALL FLOW ANALYST

CONTRACT: REMOTE 1ST SHIFT

WAGE: $30-$40/HR

Job Description

• Host and lead project meetings including discovery and design
• Gather and document current state of IVR components
• Build and Document processes
• Analyze and document current state of telephony performance metrics and improved call flow opportunities and automation
• Create Visio Diagrams of IVR Call Flows

Job Requirements

• HS degree or equivalent required, Bachelor’s Degree preferred
• Contact center support operations experience
• Experience working with IVR Call Flows, CRM, and quality monitoring solutions
• Teamwork & collaboration skills to work across organizations
• Problem solving skills to develop quick yet sound solutions to resolve complex issues
• Experience writing process documentation
• Experience with Microsoft Visio
• Excellent written and oral communication skills
• Strong documentation skills using
• Software experience with Visio, Word and Excel
• Experience with AWS Connect
• Experience with Cisco CUIC

To apply for this position, please email your resume to nikki@careerpros.com

-Sedona Staffing Services is an Equal Opportunity Employer.